Refunds & cancellation policy.

Last updated September 1, 2026

We sell professional services, not goods. That means the fair position is different from a returns policy on a physical product: you are entitled to a refund for work we have not yet performed, and you are charged for work we have. Everything below follows from that principle.

1. Discovery Sprint

• Cancelled before the sprint begins — refunded in full, no questions and no fee.
• Cancelled within the first three business days — refunded pro rata for the days not worked, less any third-party costs already committed on your behalf.
• Cancelled after the third business day — not refundable, because the substantive interview and analysis work has been performed. You still receive every deliverable produced up to that point.
• If we fail to deliver the agreed sprint deliverables — refunded in full.

2. Build engagements

Build engagements are invoiced across four milestones, each tied to a defined deliverable.

• You may cancel at any milestone boundary with written notice. You pay for completed milestones and any work in progress on the current milestone, charged at $195 per hour up to the value of that milestone. Nothing beyond that is owed.
• Amounts invoiced for milestones not started are refunded in full within ten business days.
• You receive everything produced up to cancellation — code, designs and documentation. We do not withhold work you have paid for.
• If we cancel for any reason other than your material breach or non-payment, we refund all amounts for work not performed and hand over everything completed at no further charge.

3. Maintenance and support plans

• Plans are month to month. Cancel any time with thirty days' written notice; the plan ends at the close of that notice period.
• The final month is not pro-rated where the plan has been available to you throughout it.
• Unused development hours included in a plan roll over for sixty days and are forfeited after that. They are not exchangeable for cash.
• If we miss a published response target in our service level table more than twice in a calendar month, you may claim a 25% credit against that month's fee, or cancel immediately with a pro-rata refund.

4. Fixed-fee add-ons

Add-on services such as integrations, migrations, training and audits are refundable in full if cancelled before work begins. Once started, they are charged pro rata against work performed. A training session cancelled with fewer than two business days' notice is charged in full.

5. How to request a refund or cancel

Email legal@trustedventures.store from the address associated with your account, stating what you are cancelling and the effective date. We will:

1. Acknowledge within one business day.
2. Send a written statement of what has been performed and what is owed or refundable within three business days.
3. Issue any agreed refund within ten business days, to the original payment method.

Card refunds are returned to the card used for the original payment and typically appear within five to ten business days depending on your issuer. ACH and wire refunds are returned to the originating bank account.

6. If you disagree with a charge

Please contact us before raising a dispute with your bank. A chargeback takes weeks, freezes the conversation and rarely produces a better outcome than simply telling us the problem. Email legal@trustedventures.store with the amount, the date and the last four digits of the card. We answer billing questions within one business day and aim to resolve them within five. If we have made a mistake, we will correct it without argument.

7. Non-refundable items

• Work already performed and delivered.
• Third-party costs committed on your behalf with your prior written approval — for example cloud infrastructure, software licences or paid API access.
• Discovery Sprints cancelled after the third business day, as set out in section 1.

8. Statement descriptor

Charges from us appear on your card statement as TRUSTEDVENTURES. If a charge is unfamiliar, contact us and we will identify it for you.

9. Questions

Trusted Ventures LLC, 17 Talaquah Blvd, Ormond Beach, FL 32174, United States — legal@trustedventures.store.