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Engagements & pricing.
Fixed-fee stages, published rates and a written scope before build work begins. No open meter, no surprise invoice at the end of a quarter.
Build engagements
Three ways to start.
Every engagement opens with the Discovery Sprint. Its fee is credited in full against your build if you proceed within ninety days.
Discovery Sprint
Two weeks. Fixed fee. The architecture is yours whether or not you build with us.
- Stakeholder and workflow interviews
- Written system architecture and data model
- Integration plan for your existing stack
- Clickable interface prototype
- Fixed-price build quote and timeline
CRM Core
The full build for a single operating business, launched and handed over.
- Everything in the Discovery Sprint
- Unified customer records and search
- Pipeline, tasks and automation rules
- Up to four system integrations
- Reporting suite and scheduled exports
- Data migration from your current tools
- Team training and full documentation
- Source code handover — you own it
Scale
For operators running several brands, warehouses or selling channels at once.
- Everything in CRM Core
- Multi-brand and multi-warehouse modelling
- Unlimited integrations and custom APIs
- Advanced permissions and approval chains
- Dedicated staging environment
- Named delivery lead throughout
- Priority support included for twelve months
After launch
Support and maintenance plans.
Optional, month to month, cancellable with thirty days' notice. Software you own still needs somebody to keep the dependencies patched and the integrations honest.
Essential
Keeping the lights on for a stable system.
- Security and dependency patching
- Uptime and error monitoring
- Integration health checks
- Email support, next business day
- Quarterly system health report
Growth
For teams still actively changing the system.
- Everything in Essential
- 16 development hours each month
- Priority email and chat support
- Four-hour response during business hours
- Monthly review call
- Rollover of unused hours for 60 days
Partner
An embedded team without the headcount.
- Everything in Growth
- 40 development hours each month
- Named delivery lead
- Two-hour response during business hours
- Dedicated staging environment
- Quarterly roadmap planning
- Emergency escalation line
Add-ons
Priced individually.
Added to any engagement or bought on their own. Every item below is a fixed fee quoted in writing before work begins.
| Service | Description | Fee |
|---|---|---|
| Additional integration | A further two-way connection to a documented third-party API, including retries, error handling and monitoring. | $1,800 each |
| Data migration | Extract, clean, de-duplicate and import records from an existing CRM, spreadsheet or database, with a reconciliation report. | from $2,500 |
| Custom module | A bespoke capability outside the standard build, scoped and quoted from your written requirements. | from $3,200 |
| Team training | A live training session for up to fifteen people, plus a recording and a written quick-reference guide. | $850 per session |
| Reporting pack | Up to eight additional bespoke reports or dashboards built to your specification. | $2,200 |
| Systems audit | A written review of an existing system you already own, covering architecture, security, data quality and risk. | $3,500 |
| Emergency response | Out-of-hours incident work for clients without a Partner plan, billed hourly with a two-hour minimum. | $275 per hour |
Billing
How payment works.
Written scope first
No work begins without a signed statement of work naming the deliverables, the milestones, the fee and the timeline.
Milestone billing
Build engagements are invoiced across four milestones rather than as a single charge. Each milestone is tied to a demonstrable deliverable.
Card, ACH or wire
We accept Visa, Mastercard, American Express and Discover, plus ACH bank transfer and domestic wire. All amounts are in United States dollars.
Net 14 terms
Invoices are due fourteen days from issue. Retainers are billed monthly in advance and can be cancelled with thirty days' notice.
No automatic escalation
We do not raise a retainer without thirty days' written notice, and never mid-term.
Clear refund position
Cancellation and refund entitlements are written out in full, not buried in a clause.
